Terms of Use

Yieldwise Multi-Tenant Restaurant Operations Platform

Version 1.0Effective: [Insert Effective Date]Governing Law: Republic of South Africa

[Yieldwise / Legal Entity Name] ("Yieldwise", "we", "us", or "our") operates the Yieldwise multi-tenant restaurant management platform, accessible at [www.yieldwise.app] and any associated subdomains, APIs, or mobile interfaces (collectively, the "Platform").

BY ACCESSING OR USING THE PLATFORM, YOU ("USER", "SUBSCRIBER", OR "AUTHORISED USER") ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE LEGALLY BOUND BY THESE TERMS OF USE IN THEIR ENTIRETY. IF YOU DO NOT AGREE, YOU MUST IMMEDIATELY CEASE ALL USE OF THE PLATFORM.

If you are accepting these Terms on behalf of a legal entity (such as a company, close corporation, or trust), you warrant that you have the legal authority to bind that entity, and "you" in these Terms refers to that entity.

DEFINITIONS

In these Terms, unless the context requires otherwise:

1.1

"Authorised User" means any individual granted access to the Platform by a Subscriber or Site Owner, including but not limited to Site Admins and Employees.

1.2

"Bootstrap API" means the platform's database-driven session resolution service (/api/app/bootstrap) used to assemble user context, active entity/site, and navigation permissions from cookies.

1.3

"Confidential Information" means all non-public information disclosed by one party to the other, including business data, recipes, pricing, supplier contacts, and system credentials.

1.4

"Content" means all data, text, recipes, ingredient lists, supplier details, pricing information, roster data, and any other material uploaded, submitted, or generated through the Platform by Users.

1.5

"Digital Sommelier" means the AI-assisted wine pairing and recommendation feature accessible within the Platform.

1.6

"Effective Date" means the date on which you first access or register on the Platform.

1.7

"Entity" means a top-level organisational unit within the Platform, representing an organisation or group of companies.

1.8

"GP%" or "Gross Profit Percentage" means any estimated gross profit margin figure calculated by the Platform based solely on User-inputted data.

1.9

"Operator" means [Yieldwise / Legal Entity Name], the owner and operator of the Platform.

1.10

"Platform" has the meaning assigned in the preamble.

1.11

"RLS" means Row-Level Security, the database-layer access control mechanism employed to logically segregate tenant data within the Platform's underlying infrastructure.

1.12

"Role" means an access tier assigned to an Authorised User within the Platform's permission system, comprising Super Admin, Site Owner, Site Admin, or Employee, as further described in clause 7.

1.13

"Services" means all features, tools, modules, and functionalities provided through the Platform, including without limitation recipe costing, stock management, scheduling, reporting, and the Digital Sommelier.

1.14

"Site" means a specific operational location (such as a restaurant outlet or kitchen) within a Subscriber's organisational hierarchy.

1.15

"Subscriber" means the legal entity or natural person who holds the primary subscription account and has agreed to these Terms on behalf of their organisation.

1.16

"Super Admin" means an Operator-level user with elevated system-wide access, designated by the Operator only.

ACCEPTANCE OF TERMS AND ELIGIBILITY

2.1

These Terms constitute a binding agreement between you and the Operator under the Electronic Communications and Transactions Act 25 of 2002 ("ECT Act") and the Consumer Protection Act 68 of 2008 ("CPA"), to the extent applicable.

2.2

You must be at least 18 years of age and have the legal capacity to enter into binding contracts under South African law to use the Platform.

2.3

By registering an account or using any part of the Platform, you represent and warrant that:

(a)all registration information you provide is accurate, current, and complete;
(b)you will maintain the accuracy of such information;
(c)your use of the Platform does not violate any applicable law, regulation, or third-party right; and
(d)you are not prohibited from receiving services under applicable laws.

2.4

The Operator reserves the right to amend these Terms at any time. Material changes will be notified via email to the Subscriber's registered address or via an in-platform notice. Continued use of the Platform following such notice constitutes acceptance of the revised Terms.

PLATFORM DESCRIPTION AND SCOPE OF SERVICES

3.1

Yieldwise is a cloud-based, multi-tenant restaurant operations management platform providing the following core modules:

(a)Recipe Costing & Dish Design: Tools for constructing recipes with ingredient-level cost mapping and theoretical GP% estimation.
(b)Elemental Recipes & Ingredients: A centralised ingredient and sub-recipe database linked to supplier pricing.
(c)Live Stock Management: A running stock ledger enabling par-level tracking and variance estimation.
(d)Scheduling Module: A staff roster planning tool incorporating automated conflict-detection warnings for shift patterns.
(e)Supplier Management: A centralised directory for supplier contact, pricing, and order-history reference.
(f)Reporting & Analytics: Dashboard summaries of cost, revenue trends, and operational metrics derived from User-inputted data.
(g)Digital Sommelier: An AI-assisted wine and beverage pairing recommendation module.

3.2

The Platform is designed as an operational planning and directional guidance tool. It is expressly not designed, certified, or intended to function as:

(a)an accounting system;
(b)a tax computation or reporting tool;
(c)a legal compliance management system;
(d)a certified payroll, labour law, or human resources management platform;
(e)a real-time financial ledger or auditing tool; or
(f)a substitute for qualified professional advice in any domain.

NO WARRANTY; DIRECTIONAL USE ONLY

THIS CLAUSE IS FUNDAMENTAL TO THE BASIS ON WHICH THE PLATFORM IS OFFERED. PLEASE READ IT CAREFULLY.

4.1 — Estimates and Approximations

4.1.1

All financial outputs produced by the Platform — including but not limited to recipe cost calculations, ingredient unit costs, GP% figures, wastage-adjusted costs, total stock valuations, and profitability trend indicators — are rough directional estimates only. They are computed exclusively on the basis of data manually entered by Users and are subject to all limitations inherent to such input.

4.1.2

These outputs are provided for planning and guidance purposes only and must not be relied upon as accurate, complete, or definitive representations of a business's true financial position.

4.1.3

Actual costs and profitability will be affected by, without limitation: real-time market price fluctuations, actual kitchen execution, portioning variance, unrecorded spoilage, supplier invoice discrepancies, seasonal variation, waste events not captured in the system, and any number of operational variables outside the Platform's scope.

4.1.4

The Operator expressly disclaims any warranty that the Platform's estimated outputs will correspond to actual physical inventory counts, bank statements, tax returns, or any financial record prepared by a qualified accountant or auditor.

4.2 — Wastage Multipliers

4.2.1

Any wastage percentages or multipliers applied within the Platform are set by Users at their own discretion. The Platform does not independently verify, calculate, or recommend specific wastage factors. Outputs incorporating wastage are therefore as accurate as the User-defined percentages applied.

4.3 — Garbage In, Garbage Out

THE ACCURACY OF ALL PLATFORM OUTPUTS IS ENTIRELY CONTINGENT ON THE ACCURACY OF USER-INPUTTED DATA. If ingredient costs, supplier prices, portion weights, recipe quantities, par levels, or any other data point is entered incorrectly, incompletely, or out of date, the Platform's outputs will reflect those errors without detection or correction.

4.3.1

The Operator bears no responsibility whatsoever for inaccurate outputs arising from erroneous, stale, or incomplete User data. Users accept full and sole responsibility for the data they enter into the Platform.

4.4 — No Financial, Tax, or Accounting Advice

4.4.1

Nothing within the Platform — including any report, figure, trend indicator, valuation, or recommendation — constitutes financial advice, tax advice, investment advice, or accounting advice.

4.4.2

Yieldwise is not a registered financial services provider, not a registered auditor, and not a tax practitioner under South African law or the laws of any other jurisdiction.

4.4.3

Users must verify all financially significant data with a qualified chartered accountant, tax advisor, or financial professional before making any business, investment, pricing, or tax-filing decision. The Operator expressly disclaims liability for any financial decision made in reliance on Platform outputs without such independent professional verification.

4.5 — "As Is" and "As Available" Provision

THE PLATFORM AND ALL SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT ANY WARRANTY OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY.

4.5.1

To the maximum extent permitted by applicable law, the Operator expressly excludes all implied warranties, including but not limited to:

(a)implied warranties of merchantability or fitness for a particular purpose;
(b)warranties of accuracy, completeness, or reliability of data outputs;
(c)warranties of uninterrupted or error-free access; and
(d)warranties against data loss, corruption, or synchronisation delay.

4.5.2

No oral or written statement by any representative of the Operator shall create any warranty not expressly set out in these Terms.

THE DIGITAL SOMMELIER — AI DISCLAIMER

5.1 — Nature of AI Recommendations

5.1.1

The Digital Sommelier feature employs artificial intelligence and machine learning processes to generate wine pairing suggestions, beverage recommendations, and tasting profile rationales based on cellar data and other inputs provided by the User.

5.1.2

All recommendations produced by the Digital Sommelier are generated algorithmically and are provided for informational, planning, and entertainment purposes only. They do not constitute professional sommelier advice, expert oenological opinion, or any form of certified beverage consultancy.

5.2 — No Liability for AI Outputs

5.2.1

The Operator makes no warranty, representation, or guarantee as to the accuracy, suitability, quality, or commercial appropriateness of any AI-generated pairing recommendation.

5.2.2

The Operator shall bear no liability whatsoever in connection with:

(a)wine pairings recommended by the Digital Sommelier that result in customer dissatisfaction, complaints, or refunds;
(b)inaccurate varietal profiles, tasting notes, or vintage characterisations generated by the AI;
(c)revenue loss attributable to reliance on AI recommendations;
(d)reputational damage suffered by a User or their business as a result of acting on AI-generated suggestions; or
(e)any error, omission, or hallucination in AI-generated content.

5.2.3

The final decision to implement, present, or sell any beverage pairing to a customer rests exclusively with the Subscriber and their staff. Users exercise their independent professional judgement in determining whether any AI recommendation is appropriate for their specific establishment, wine list, and clientele.

5.2.4

AI models are inherently probabilistic and may produce outputs that are factually incorrect, contextually inappropriate, or commercially unsuitable. Use of the Digital Sommelier is entirely at the User's own risk.

SCHEDULING MODULE — LABOUR LAW DISCLAIMER

6.1 — Planning Aid Only

6.1.1

The scheduling module is a roster planning and visualisation tool only. It is designed to assist operators in drafting and managing shift patterns and staff rosters.

6.1.2

The Platform incorporates automated "Conflict Warning" indicators that may flag potential scheduling issues, including insufficient rest periods, projected overtime thresholds, and consecutive-day patterns. These warnings are system-generated alerts based on User-configured parameters only — not a compliance audit, a legal determination, or a guarantee of compliance with any law.

6.2 — No Labour Law Compliance Guarantee

THE PLATFORM DOES NOT ENSURE, GUARANTEE, OR CERTIFY COMPLIANCE WITH ANY LABOUR LAW, EMPLOYMENT REGULATION, COLLECTIVE BARGAINING AGREEMENT, SECTORAL DETERMINATION, OR ANY OTHER LEGALLY BINDING INSTRUMENT GOVERNING WORKING HOURS, OVERTIME, REST PERIODS, LEAVE ENTITLEMENTS, OR RELATED MATTERS.

6.2.1

The Operator expressly disclaims any representation that:

(a)a schedule approved or published through the Platform complies with the Basic Conditions of Employment Act 75 of 1997 ("BCEA"), the Labour Relations Act 66 of 1995, or any applicable sectoral determination;
(b)conflict warnings generated by the system are exhaustive, legally accurate, or up to date with current regulatory requirements; or
(c)use of the scheduling module in any way limits the Subscriber's legal obligations as an employer.

6.2.2

The Site Owner and/or Subscriber bears sole and absolute responsibility for:

(a)reviewing all schedules for compliance with applicable labour law before publication;
(b)obtaining appropriate employment law advice regarding shift design, working hours, and rest requirements;
(c)maintaining legally compliant roster records independently of the Platform;
(d)managing and resolving any labour disputes, CCMA proceedings, or employment claims arising from shifts planned using or published through the Platform; and
(e)ensuring that final shift assignments comply with all applicable legislation, regardless of what the Platform displays or suggests.

6.2.3

The Operator shall bear no liability for any labour law violation, penalty, fine, arbitration award, unfair labour practice finding, or related consequence arising from schedules created, modified, or published using the Platform.

MULTI-TENANCY, ROLES, AND DATA ACCESS

7.1 — Organisational Hierarchy

7.1.1

The Platform is structured around a three-tier organisational hierarchy: Entity → Company → Site. A Subscriber registers at the Entity level and may configure one or more Companies and Sites within that Entity.

7.2 — Role Tiers

7.2.1

Access within the Platform is governed by the following role tiers:

Role	Description
Super Admin	Operator-designated system-wide administrative access. Assigned exclusively by Yieldwise.
Site Owner	Full access to all features and data for an assigned Site, including cost visibility and user management.
Site Admin	Elevated access with administrative capabilities within an assigned Site, as configured by the Site Owner.
Employee	Restricted access to designated modules (e.g., /kitchen view), as provisioned by the Site Owner or Site Admin.

7.2.2

The specific permissions associated with each role are defined by the Operator from time to time. The Operator reserves the right to modify, expand, or restrict role capabilities with reasonable notice to Subscribers.

7.3 — Subscriber Responsibility for User Provisioning

7.3.1

The Subscriber and Site Owner are solely responsible for:

(a)creating, managing, and deactivating user accounts within their organisational hierarchy;
(b)assigning appropriate roles to Authorised Users commensurate with their responsibilities and required level of data access;
(c)ensuring that no Authorised User is granted a role that provides access to information they are not authorised to view under applicable law or internal company policy; and
(d)revoking access promptly when an Authorised User leaves the organisation or changes roles.

7.3.2

The Operator bears no responsibility for data exposure, confidentiality breaches, or internal security incidents resulting from a Subscriber's or Site Owner's misconfiguration of user roles or permissions, including but not limited to granting an Employee role-level access to cost-sensitive views that were not intended for that individual.

7.4 — Data Segregation

7.4.1

The Platform implements Row-Level Security (RLS) at the database layer to logically segregate data between Entities and Sites. While the Operator takes reasonable technical measures to maintain tenant data isolation, the Platform is provided "As Is" and the Operator does not warrant that data segregation will be absolute or uninterrupted in all circumstances.

7.4.2

The Operator shall not be liable for any data intermingling or unauthorised access resulting from:

(a)misconfiguration by the Subscriber or its Authorised Users;
(b)user error in entity/site selection;
(c)platform bugs or edge cases not reasonably foreseeable by the Operator, provided the Operator acts promptly to remediate reported issues; or
(d)third-party infrastructure failures (see clause 10).

USER OBLIGATIONS AND ACCEPTABLE USE

8.1

You agree to use the Platform only for lawful purposes and in accordance with these Terms.

8.2

You must not:

(a)attempt to gain unauthorised access to any part of the Platform, other Users' accounts, or the Operator's underlying infrastructure;
(b)use the Platform to store, transmit, or process any data in violation of applicable law;
(c)reverse-engineer, decompile, or disassemble any component of the Platform;
(d)use automated scraping, crawling, or data-extraction tools without the Operator's prior written consent;
(e)introduce malware, viruses, or any code designed to disrupt, damage, or gain unauthorised access to the Platform;
(f)resell, sublicense, or otherwise commercialise access to the Platform without authorisation;
(g)use the Platform to transmit unsolicited communications; or
(h)impersonate any person or entity or misrepresent your affiliation.

8.3

You are solely responsible for maintaining the confidentiality and security of your login credentials. You must notify the Operator immediately upon becoming aware of any unauthorised access to your account.

8.4

The Operator reserves the right to suspend or terminate your access immediately if, in its reasonable judgment, you are in breach of these Terms or pose a risk to the integrity or security of the Platform.

LIMITATION OF LIABILITY AND INDEMNIFICATION

PLEASE READ THIS SECTION CAREFULLY. IT SIGNIFICANTLY AFFECTS YOUR LEGAL RIGHTS.

9.1 — Aggregate Liability Cap

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE OPERATOR'S TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS SHALL NOT EXCEED THE LESSER OF: (a) THE TOTAL SUBSCRIPTION FEES ACTUALLY PAID BY YOU IN THE THREE MONTHS PRECEDING THE EVENT; OR (b) ZAR 5,000 (FIVE THOUSAND RAND).

9.2 — Exclusion of Consequential Loss

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE OPERATOR SHALL IN NO EVENT BE LIABLE FOR ANY: LOSS OF PROFITS (WHETHER DIRECT OR INDIRECT); LOSS OF REVENUE; LOSS OF BUSINESS OR BUSINESS OPPORTUNITY; LOSS OF ANTICIPATED SAVINGS; LOSS OF GOODWILL OR REPUTATION; LOSS OF DATA OR CORRUPTION OF DATA; OR INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES OF ANY KIND — REGARDLESS OF THE LEGAL THEORY.

9.3 — Specific Financial Loss Exclusion

THE OPERATOR SHALL BEAR ABSOLUTELY NO LIABILITY — DIRECT, INDIRECT, OR CONSEQUENTIAL — FOR ANY FINANCIAL LOSS, REVENUE SHORTFALL, BUSINESS LOSS, OR COMMERCIAL DAMAGE ARISING FROM OR ATTRIBUTABLE TO PLATFORM USE.

9.3.1

This absolute exclusion applies specifically to, without limitation:

(a)the underpricing of a menu item based on Platform cost estimates;
(b)inaccurate recipe costing, GP% calculation, or stock valuation produced by the Platform;
(c)reliance on any report, metric, trend, or figure generated by the Platform without independent professional verification;
(d)failure to apply or accurately configure a wastage percentage or yield factor within the Platform;
(e)data synchronisation delays, latency, or temporary unavailability of real-time data;
(f)Platform downtime, outages, or inaccessibility;
(g)decisions made on the basis of AI-generated Digital Sommelier recommendations;
(h)scheduling decisions that result in labour law violations, tribunal awards, or employment-related penalties; or
(i)any other operational, commercial, or financial outcome based on Platform usage.

9.3.2

THE USER EXPLICITLY ACKNOWLEDGES AND AGREES THAT FINANCIAL PERFORMANCE, MENU PRICING, LABOUR COMPLIANCE, AND ALL RELATED BUSINESS OUTCOMES REMAIN SOLELY AND EXCLUSIVELY THE RESPONSIBILITY OF THE SUBSCRIBER AND THE BUSINESS OPERATOR, AND THAT NO CLAIM FOR SUCH LOSSES MAY BE BROUGHT AGAINST THE OPERATOR IN ANY COURT, ARBITRATION, OR OTHER DISPUTE RESOLUTION FORUM.

9.4 — Indemnification by User

9.4.1

You agree to defend, indemnify, and hold harmless the Operator and its directors, employees, contractors, agents, successors, and assigns from and against any claims, damages, penalties, fines, losses, costs (including reasonable legal fees on the attorney-and-own-client scale), and expenses arising out of or in connection with:

(a)your use of the Platform in violation of these Terms;
(b)your violation of any applicable law or regulation;
(c)any claim by an Authorised User, employee, or third party arising from your use of the scheduling module or Digital Sommelier;
(d)any inaccuracy in Content you have uploaded or inputted into the Platform;
(e)any claim relating to labour law non-compliance arising from schedules created through the Platform; or
(f)any third-party claim arising from your business operations, menu pricing decisions, or financial reporting that involved Platform outputs.

9.5 — Essential Basis of Bargain

9.5.1

You acknowledge that the limitations of liability set out in this clause 9 reflect a reasonable allocation of risk and are an essential element of the basis of the bargain between you and the Operator. The Operator would not provide access to the Platform on the terms set out herein without these limitations.

9.5.2

Nothing in these Terms excludes liability for death or personal injury caused by the Operator's gross negligence or wilful misconduct, or for fraud or fraudulent misrepresentation, to the extent such exclusion is prohibited by law.

THIRD-PARTY SERVICES AND INFRASTRUCTURE

10.1

The Platform is hosted on and integrates with third-party infrastructure and service providers, including Supabase (database, authentication, and storage infrastructure) and other cloud services. The Operator does not own or control these third-party platforms.

10.2

The Operator makes no warranty regarding the availability, reliability, security, or performance of any third-party infrastructure. Outages, data incidents, or service degradations originating from third-party providers shall not constitute a breach by the Operator under these Terms.

10.3

If payment processing or billing features are implemented in the future, any payment data will be processed exclusively through a PCI-DSS compliant third-party payment gateway. The Operator will not store, process, or transmit credit card or payment account data directly through the Platform.

10.4

You acknowledge and agree that your use of any third-party services integrated with the Platform is governed by the terms and privacy policies of those third-party providers, and the Operator bears no liability for their conduct.

INTELLECTUAL PROPERTY

11.1

All intellectual property rights in and to the Platform, including its source code, design, architecture, database schemas, AI models, visual interfaces, trademarks, trade names, and documentation, are and shall remain the exclusive property of the Operator or its licensors.

11.2

These Terms do not grant you any ownership interest in the Platform. Subject to payment of applicable fees and compliance with these Terms, the Operator grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable licence to access and use the Platform for your internal business operations during the term of your subscription.

11.3

User Content: You retain ownership of all Content you upload to the Platform. By uploading Content, you grant the Operator a limited, royalty-free, worldwide licence to host, store, process, and transmit such Content solely to the extent necessary to provide the Services. The Operator shall not use your Content for any purpose beyond service delivery and platform improvement (in aggregated, anonymised form) without your consent.

11.4

You warrant that you own or have the right to use all Content you upload, and that such Content does not infringe the intellectual property rights of any third party.

SUBSCRIPTION, FEES, AND PAYMENT

12.1

Access to certain features of the Platform may be subject to subscription fees as set out in the applicable pricing schedule communicated to you at onboarding or via the Platform interface.

12.2

All fees are quoted exclusive of Value Added Tax ("VAT") and any other applicable taxes, which shall be charged in addition at the applicable rate.

12.3

Fees are payable in advance for each billing period. Failure to pay fees when due may result in suspension or termination of access.

12.4

The Operator reserves the right to revise pricing on 30 (thirty) days' written notice to the Subscriber.

12.5

Except where required by applicable law, subscription fees are non-refundable. No refunds or credits shall be issued for partial periods of use, unused features, or Platform downtime unless otherwise agreed in writing.

TERM AND TERMINATION

13.1

These Terms commence on the Effective Date and continue until your subscription is terminated in accordance with this clause.

13.2

Termination by Subscriber: You may terminate your subscription at any time by providing written notice to the Operator. Termination takes effect at the end of the then-current billing period.

13.3

Termination by Operator: The Operator may suspend or terminate your access, with or without notice, if:

(a)you are in material breach of these Terms and, where the breach is remediable, fail to remedy it within 7 (seven) days of written notice;
(b)you fail to pay any amounts due;
(c)you become insolvent, are placed under business rescue, or a liquidation or sequestration order is made against you;
(d)the Operator determines, in its sole discretion, that your continued use poses a security or legal risk to the Platform or other Users; or
(e)the Operator discontinues the Platform (in which case the Operator will endeavour to provide 30 days' notice).

13.4

Effect of Termination: Upon termination:

(a)your licence to access the Platform ceases immediately;
(b)you may request an export of your Content for a period of 30 (thirty) days after termination, after which the Operator may delete your data in accordance with its data retention policy;
(c)all provisions of these Terms that by their nature survive termination (including clauses 4, 5, 6, 9, 11, 14, 15, 16, and 17) shall continue in full force and effect.

GOVERNING LAW AND JURISDICTION

14.1

These Terms, and any dispute or claim arising out of or in connection with these Terms or the Platform (including non-contractual disputes or claims), shall be governed by and construed exclusively in accordance with the laws of the Republic of South Africa, without giving effect to any choice of law provisions that might otherwise cause the laws of another jurisdiction to apply.

14.2

The parties irrevocably submit to the exclusive jurisdiction of the High Court of the Republic of South Africa (and any court with jurisdiction to hear appeals therefrom) for the resolution of all disputes arising out of or in connection with these Terms or the Platform.

14.3

Notwithstanding clause 14.2, the Operator reserves the right to seek urgent or interim relief in any court of competent jurisdiction.

14.4

Where any dispute arises between the parties, the parties shall first endeavour in good faith to resolve the dispute through direct negotiation within 14 (fourteen) days of written notice of the dispute. If the dispute is not resolved within that period, either party may refer the matter to the relevant court.

DISPUTE RESOLUTION

15.1

Before initiating any legal proceedings, Subscribers are encouraged to submit complaints or disputes to the Operator at [legal@yieldwise.app] with a detailed written description of the issue.

15.2

The Operator will endeavour to respond substantively within 14 (fourteen) business days of receiving a properly documented complaint.

FORCE MAJEURE

16.1

The Operator shall not be liable for any delay or failure to perform any obligation under these Terms if such delay or failure results from circumstances beyond the Operator's reasonable control, including but not limited to acts of God, natural disasters, pandemic, governmental action, civil unrest, power failures, internet outages, third-party infrastructure failures, or cyberattacks.

GENERAL PROVISIONS

17.1

Entire Agreement: These Terms, together with the Privacy Policy and any executed Order Form or subscription agreement, constitute the entire agreement between the parties with respect to the subject matter hereof and supersede all prior negotiations, representations, or agreements.

17.2

Severability: If any provision of these Terms is held to be invalid, unlawful, or unenforceable, such provision shall be severed and the remaining provisions shall continue in full force and effect.

17.3

Waiver: Failure by the Operator to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision.

17.4

Assignment: You may not assign or transfer any rights or obligations under these Terms without the prior written consent of the Operator. The Operator may assign these Terms without restriction in connection with a merger, acquisition, or sale of substantially all its assets.

17.5

Notices: Notices to the Operator shall be sent to [legal@yieldwise.app]. Notices to Subscribers shall be sent to the email address associated with their account.

17.6

Headings: Clause headings are for convenience only and shall not affect interpretation.

17.7

Language: These Terms are drafted in English. In the event of any translation, the English version shall prevail.

CONTACT INFORMATION

[Yieldwise / Legal Entity Name]

Registered Address: Somerset West, Western Cape, South Africa

Email: admin@yieldwise.co.za

Website: www.yieldwise.co.za

These Terms were last updated on 16/06/2026. For the Privacy Policy, please visit app.yieldwise.co.za/privacy.